Resource Guide

posted Apr 2, 2020, 11:29 AM by Holy Trinity Catholic High School   [ updated Apr 8, 2020, 6:24 PM ]

Please see below a list of valuable resources including Mental Health Services, Parent Resource, Crisis Lines, Helplines, Helpful Apps, Food Banks, and Financial Assistance.


Mental Health Services (now provided via phone or video counselling)


Orléans-Cumberland Community Resource Centre

Ages served: youth 7-18 and families

Hours: 8:30-4:30pm and some evenings

Languages: English and French

Fee’s: none

To be seen: call (613) 830-4357 and ask to schedule an appointment with a counsellor

Area’s served: Orléans-Cumberland and surrounding areas

Address: 240 Centrum, Orléans, ON K1E 3J4

Phone: 613 830-4357


Counselling and Family Service Ottawa (CFS)

Ages served: 6 years and up

Hours: Thursday 12-8pm & Friday 12-5pm

Languages served: English, French

Fees: waved fee’s during COVD-19

To be seen: Call 613-233-8478

Area Served: Ottawa-Carleton

Address: 310 Olmstead, Ottawa, ON, K1L 7K3 Map

Phone: 613-233-8478

*Willing to do wellness checks over phone and taking new clients for scheduled appointments on Mon-Wed 9am-5pm; Thurs 9am-12pm; Fri 9am-12pm*


Crossroads Children's Centre

Ages served: Up to 12 years

Languages served: English

Fees: None

To be seen: Call 613-723-1623 x232

Clinic location: 1755 Courtwood Crescent, Ottawa, ON.

Time and Hours: Walk-in clinic services will be adjusted to pre-booked appointments effective March 23, 2020.  Sessions will be conducted by phone or video conferencing. To book your walk-in session please leave a message at reception:  613-723-1623×232.

Area Served: Ottawa-Carleton

Address: 1755 Courtwood Crescent, Ottawa, ON, K2C 3J2 Map

Phone: 613-723-1623 x 232


Jewish Family Services (JFS)

Ages Served: children, youth, adults and seniors (individuals, couples, families or groups)

Hours: Wednesdays 12-8pm and Sundays 12-5pm

To be seen: Services will be provided by phone and video-counselling during hours above. Contact the clinic at 613-722-2225 ext. 400.

Fees: none

Area’s Served: Greater Ottawa area

Phone: 613.722.2225

Address: 300-2255 Carling Avenue, Ottawa, ON K2B 7Z5



Wabano Centre for Aboriginal Health: Wabano Centre for Aboriginal Health Walk-in Counselling Clinic

Wabano’s Mental Health Walk-in Counselling is a free counselling service for First Nations, Métis, and Inuit clients of any age or gender.

Languages served: English

Fees: None

To be seen: call 613-748-0657

Hours: 9-5:30pm

Address: 299 Montreal Road, Ottawa, ON, K1L 6B8

Phone: 613-748-0657


Western Ottawa Community Resource Centre (WOCRC)

Ages served: All ages

Languages served: English, French

Fees: None

Hours: Mon-Fri 8:30am-4:30pm

To be seen: call 613-591-3686 and ask to speak with a counsellor

Languages: English

Area Served: Kanata, West Carleton and Goulbourn

Address: 2 MacNeil Court, Ottawa (kanata), ON, K2L 4H7 Map

Phone: 613-591-3686


Centretown Community Health Centre Services

Ages Served: individuals and families

Languages: French and English

Hours: 8:30-4:45pm

To be seen: Call the clinic for an appointment at 613-233-4443 ext. 2109.

Fees: none

Phone: 613-233-4443

Area’s Served: services are available to families and individuals currently living or working in: Centretown, the Glebe, and Old Ottawa South

Address: 420 Cooper Street, Ottawa, ON, K2P 2N6


Parent Resource


Parents Lifeline of Eastern Ontario (PLEO)

“We are a non-profit family peer support organization for parents whose children to age 25 are facing mental health challenges. We are parents who have supported our own children with these challenges – we’ve been there, we get it, and we can help”

Hours: 9am to 7pm, Monday through Friday.

Parents' Helpline: 613.321.3211 OR  855.775.7005


Crisis Lines


Youth Services Bureau (YSB) Crisis Line Support (24/7)

Ages served: 12-20 years

Phone: 613-260-2360


Languages served: English, French


Kids Help Phone: 1-800-668-6868 (20 years and under) or TEXT: TALK to 686868

Ottawa Distress Centre: 613-238-3311 (18+ years of age)

Ottawa Rape Crisis Centre: 613-562-2333

First Nations and Inuit Hope for Wellness Help Line: 1-855-242-3310

Canada Suicide Prevention Service (CSPS): 1-833-456-4566

Community and Social Services Helpline

Call: 211


Helpful Websites to Review Services in the Ottawa area


Children’s Mental Health Ontario


Mental Health Services, Help and Support in your Community


The Walk In Counselling Clinic


Resource Guide, Great Ottawa Area


Helpful Apps


Calm App available for download




Stop, Breathe, Think



Box Breathing




Food Banks

To find your local food bank, please visit this website and put in your address

Navigating Financial Assistance during COVID-19

Special Child tax benefit:

We are providing an extra $300 per child through the Canada Child Benefit (CCB) for 2019-20. This benefit will be delivered as part of the scheduled CCB payment in May.

Who can apply: Parents/guardians of one or more children under the age of 18. Those who already receive the Canada Child Benefit do not need to re-apply.


Special Goods and Services Tax credit payment:

We are providing a one-time special payment by early May through the Goods and Services Tax credit for low- and modest-income families. The average additional benefit will be close to $400 for single individuals and close to $600 for couples.

Who can apply: There is no need to apply for this payment. If you are eligible, you will get it automatically.


Extra time to file income tax returns:

We are deferring the filing due date for the 2019 tax returns of individuals.

For individuals (other than trusts), the return filing due date will be deferred until June 1, 2020. We will also allow any new income tax balances due, or instalments, to be deferred until after August 31, 2020 without incurring interest or penalties.


Mortgage Support:

Canadian banks have committed to work with their customers on a case-by-case basis to find solutions to help them manage hardships caused by COVID-19. Canadians who are impacted by COVID-19 and experiencing financial hardship as a result should contact their financial institution regarding flexibility for a mortgage deferral. This allows flexibility to be available − when needed − to those who need it the most.

Learn more:


The new Canada Emergency Response Benefit:

We will provide a taxable benefit of $2,000 a month for up to 4 months

Who can apply: workers who must stop working due to COVID19 and do not have access to paid leave or other income support; workers who are sick, quarantined, or taking care of someone who is sick with COVID-19; working parents who must stay home without pay to care for children that are sick or need additional care because of school and daycare closures;

workers who still have their employment but are not being paid because there is currently not sufficient work and their employer has asked them not to come to work; wage earners and self-employed individuals, including contract workers, who would not otherwise be eligible for Employment Insurance.

When: The Canada Emergency Response Benefit will be accessible through a secure web portal starting in early April. Applicants will also be able to apply via an automated telephone line or via a toll-free number.


Employment Insurance (EI):

If you were recently laid off or have reduced hours and qualify for Employment Insurance benefits, you can submit your request for EI today.



Improved access to Employment Insurance sickness benefits:

If you are sick, quarantined or have been directed to self-isolate, we will waive the requirement to provide a medical certificate to access EI sickness benefits.

Learn more: